So all of a sudden the AROWS-R orders certification process stopped working. If you are not using the AROWS-R site to certify your Annual Tour or Man Days, stop doing the PDF form, and start certifying it through the site because it is much more convenient, and results in getting paid much faster than processing a signed PDF form through finance.
That said, the system stopped working for me on Monday and the sign/approve button stopped getting activated. If you are familiar with the system you know that after you enter the typical information on the first screen, the second screen requires you to sign/approve the orders. Apparently this button uses Java (which is probably why it takes so long to run). Anyway, Air Force IT released an update without telling anyone, which broke AROWS. After spending too much time troubleshooting this with the help desk I figured out that the button requires the latest version of Java (8.0). After I updated Java the button started working again.
How Do I Know If I Have The Latest Java Package?
To determine what version of Java you have, go to the Oracle Java site here and run the applet. It will tell you what version you have. If you are running anything lower than Java 8, you need to install the update or the certification process in AROWS-R will not work.
Other AROWS-R Troubleshooting Tips
One of the most common issues with AROWS, or any other DoD website for that matter is enabling Compatibility View in Internet Explorer. Here is a IE Compatibility Settings in IE for DoD sites.
The basic steps to update your IE Compatibility View settings are:
- In IE click on tools, “Compatibility View settings”
- A box labeled “Add this website” shows up. Enter the site “af.mil” and “dod.mil”. Hit “add.”
- Check the box labeled “Display intranet sites in Compatibility View”
- Close and exit
Those steps will usually solve any issues you have with AROWS aside from the Java 8.0 update described above.